In case you are unable to register, you can contact customer service. Indicate what the problem was during the registration process, and we will have a representative assist you.
New function
We know our customers are global travelers, so we want you to fly without stress. As a PassportCard Global Medical Insurance member, you get access to Flight Delay Benefit, a free premium service. If your flight is delayed by more than 90 minutes, relax in one of 1,200 lounges at over 650 airports worldwide. Enjoy complimentary internet and refreshments while you wait!
In partnership with
Skip the hassle of waiting in crowded airport terminals—relax in style with our premium lounge access service, available at over 1,200 lounges worldwide. Here’s how it works:
01.
Sign up through our self-service portal up to 6 hours before your flight. Enter your details and flight information to confirm your registration.
02.
If your flight is delayed by more than 90 minutes, you’ll receive a voucher for free lounge access directly to your email.
03.
Enjoy unlimited Wi-Fi and complimentary refreshments in a comfortable lounge while you wait. Have a pleasant flight!
Start new with PassportCard!
Uniqueness that speaks for itself and excites customers, doctors, and employers worldwide. The beginning of a new era for living abroad.
As we are a team of expats from more than 30 countries, we understand you better than anyone else.
Our customers’ satisfaction rate is 4 times better than the average. 9 out of 10 customers would recommend us.
Our team of experts in Hamburg is available for you 24/7. You will always speak to a real person within 10 seconds response.
No out-of-pocket, your card pays the doctor’s or the pharmacy’s invoice.
A wide range of benefits from doctors visits, childbirth, to surgery, hospitalization and transplants. We even cover dog sitter costs.
No need to submit claim forms or wait for approvals and reimbursements. We will load money onto your PassportCard, where and when you need it.
Medical evacuation and repatriation. Managed by real people inhouse.
Simply choose your own service or doctor you trust and that suits you best.
Some flights and airlines are not supported by the service. In these cases, the service is not available.
In airports or terminals where there is no lounge, the service is not available.
Any flight delay of more than 90 minutes after check-in is eligible for the service.
At the end of the registration, you will receive a registration confirmation to your email address. If you have not received it, please register again and wait for the registration confirmation to your email address.
First, check the email that was updated during the registration process for the service. If you have not received an email after registering, you can register again. The system overwrites the previous registration if it has been made and sends an invitation according to the last registration.
First, register for return flights in case of delay to enjoy the service. Registration for the service is required at least 6 hours before the flight so that the automatic system can identify a delay. In any case, we recommend updating the outbound flights during the registration process, but we cannot guarantee that they will be registered in the international system that synchronizes all airports in the world.
When the delay is cumulatively 90 minutes or more, the system will identify the delay and you will receive an email with a voucher for entry to the lounge.
No. Registration is self-service only through the company’s website or app.
Every family with an active DavidShield policy (up to 6 people per policy) can register for the benefit. *Please note that some lounges do not accept children under the age of 12.
In case you are unable to register, you can contact customer service. Indicate what the problem was during the registration process, and we will have a representative assist you.
Calculate your contribution now!
Raziye Amiri
11. Nov. 2024
A customer of 2.5 years
“Fast, smooth, and hassle-free claims with top-notch customer service. The only drawback is the high monthly premium, but they cover many things.”
J V
3. Sept. 2024
outstanding service
“Awesome insurance with outstanding service! Recomend and will use this service again!”
Jean-Philippe Tremblay
18. Juli 2024
Top service !
“Great service team, supporting in multiple languages, always reachable 24/7 and willing to assist within seconds! Reimbursements are fast and the fact that it is all done through the app makes it so easy”
Danny Verycamp
13. Feb. 2024
Exceptional service
“I value the service very much. They are always very helpful und there when I need them. Keep it up Passport Team.”
Christopher Chamberlain
11. Feb. 2024
Thank you
“Always offering a great customer experience – thank you. It is really nice to know there is always someone on the end of the phone who can help.”
Elizabete Geka
8. Feb. 2024
I am insured 3 years with PassportCard.
“I have had only the best experiance being PassportCard customer. Their card is really great solution, when I used it, it worked smoothly. I am amazed how great insurance company be. I don’t have to care about claims, invoices and all the documents at all anymore. In customer service everyone are very friendly […]”
Our mobile app gives you even more freedom to access our services from anywhere. Keep track of your plan wherever you go.
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